
Got something on your mind?
We know that planning a trip can come with a lot of questions.
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FAQ's
We’re here to make the process as smooth and enjoyable as possible.
Below, you’ll find answers to some of the most common questions we receive. If you can’t find the information you need, don’t hesitate to contact us directly.
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Every trip we plan is created with your unique preferences in mind.
Our high-touch-point services ensure peace of mind day and night. Plus, with our eco-conscious approach, your travels positively impact the planet at no additional cost to you.
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We start by getting to know your interests, travel style, and what you hope to experience. Whether you dream of a luxury escape, an adventure-packed journey, or a cultural deep dive, we use our expertise and network of trusted partners to craft an itinerary that fits you perfectly.
Then, we handle all the details so you can focus on enjoying your trip.
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Absolutely! We’re experienced in handling urgent requests and will do our best to arrange a fantastic trip, even on short notice.
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We offer a wide range of fully customisable trips, including luxury escapes, budget-friendly weekend city breaks, adventure and exploration, cruises, train journeys, family holidays, romantic getaways, cultural experiences, wildlife safaris, and more.
Whether you’re looking for a solo adventure, a honeymoon, or a business incentive trip, we can tailor the experience to your needs. The quickest and easiest way to find out is to contact us with your questions now.
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Sustainability is at the heart of what we do. For every booking made, we plant a tree for each person travelling with One Tree Planted and 1% of our revenue is donated to environmental causes through our partnerships with 1% for the Planet. We also make an annual donation to Seawilding in support of their incredible work.
We work with a wide range of hotels and suppliers, and are mindful of the eco-sustainability efforts that most are now embracing.
We do not exclude any travel choices. Instead, we highlight and recommend those who prioritise eco-friendly practices, so you can travel knowing you’re making a positive impact.
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Yes, Trees Travel gift cards can be redeemed against any booking made by the recipient, whether a luxury holiday, a weekend break, or a custom adventure.
They’re a perfect gift for anyone who loves to explore the world, and they can be applied to flights, accommodation, excursions, and more. Read our gift card terms and conditions here
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We offer flexible payment options. After an initial deposit, the remaining balance can be paid in instalments or as a lump sum closer to your departure date.
We always provide a clear payment schedule, and you can make payments via bank transfer, credit card, or other secure methods. Contact us to find out more.
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Your plans might change, but that’s okay. Our cancellation and amendment policies are designed to be as flexible as possible. The specifics will depend on the terms of your booking, but we’ll work with you to minimise any fees or disruptions.
Travel insurance is also highly recommended to cover unexpected changes.
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Yes, we can arrange this for you and we strongly recommend purchasing it to protect your holiday investment. We can guide you in selecting the right insurance coverage for your trip, including options that cover cancellations, medical emergencies, and more.
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It’s simple! Just get in touch with us and we’ll start with a conversation about your travel goals, or a specific offer. From there, we’ll begin designing your personalised itinerary.
We’ll keep you informed and involved every step of the way to ensure that your trip is exactly what you’re looking for.
Still have questions?
We’re here to help. Contact us today, and let’s start planning your next journey.